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Terms of Service

Effective date: 01/06/2026 Last updated: 30/05/2026 Version: 1.1

These Terms of Service (the “Terms”) form a legally binding agreement between you (the “User”, “you” or “your”) and Nolli Ltd, a company incorporated in England and Wales (company number 17123844) whose registered office is at Terminal E2, Farnborough Airport, Farnborough, Hampshire, United Kingdom, GU14 6XA (“Nolli”, “we”, “us” or “our”). Please read these Terms carefully before using our Services.

1. About These Terms

These Terms govern your access to and use of our website at www.nolli.co.uk (the “Website”) and the returns deadline tracking service that we provide (together, the “Services”). In these Terms, the following capitalised terms have the meanings set out below:

”Account” means the personal account you create with us in order to access the Services.

”Business Day” means any day other than a Saturday, Sunday or public or bank holiday in England, on which clearing banks in London are open for business.

”Confirmation E-mail” means an order confirmation e-mail issued by a UK-based online retailer, which you forward to track@nolli.co.uk.

”Consumer” means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession, as defined in section 2 of the Consumer Rights Act 2015.

”Content” means any information, data, materials or communications submitted, uploaded or otherwise made available by Users in connection with the Services, including the contents of Confirmation E-mails.

”Cookie Policy” means our cookie policy, available on the Website, as amended from time to time.

”Eligible User” means a User who satisfies the eligibility criteria set out in clause 4 and, in relation to a Trial, the additional criteria set out in clause 5.2.4.

”Fair Usage Policy” means our fair usage policy, available on the Website, as amended from time to time.

”Paid Subscription” means a subscription to one of our Plans for which a fee is payable, as described on the Website.

”Privacy Policy” means our privacy notice, available on the Website, as amended from time to time, which describes how we collect, use and protect personal data.

”Returns Window” means the period within which a UK-based online retailer will accept a return of goods purchased from it, calculated by reference to that retailer’s standard published returns policy.

”Services” means the returns deadline tracking and reminder services provided by Nolli, as described in clause 3.

”Stripe” means Stripe Payments Europe, Ltd or its UK-affiliated entity, our third-party payment service provider.

”Subscription Fee” means the fee payable by you for a Paid Subscription, as notified to you before purchase.

”Third Party Provider” means any third party whose products, services, platforms or content interact with the Services or which we rely on to deliver the Services, including (without limitation) WhatsApp, Stripe and providers of artificial intelligence tools.

”Trial” means a free or reduced-rate trial of a Paid Subscription, as described in clause 5.2.

”Trial Period” means the period of a Trial, as further described in clause 5.2.6.

These Terms apply alongside, and incorporate by reference, our Privacy Policy, Fair Usage Policy and Cookie Policy. In the event of any conflict between these Terms and any of those policies, these Terms prevail in respect of the contractual relationship between you and us, save that the Privacy Policy prevails in respect of our processing of personal data.

By accessing or using the Services, creating an Account or sending any e-mail to us, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

In these Terms, headings are for convenience only and do not affect interpretation. The words “including”, “in particular” and similar words mean “including without limitation”.

2. Governing Law

These Terms, their subject matter and their formation, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales.

Subject to the alternative dispute resolution provisions set out in clause 16, the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.

3. Services Provided

Nolli provides a returns deadline tracking and reminder service for online shopping. To use the Services, Users forward order Confirmation E-mails from UK-based online retailers to our designated email address. Our systems use automated tools to identify the retailer, determine the applicable returns policy and calculate the relevant returns deadline. Once processing is complete, the original Confirmation E-mail is deleted.

If our systems are unable to calculate a returns deadline automatically, we may process the Confirmation E-mail manually or, at our reasonable discretion, decline to process it. Where a retailer is not supported by the Services, for example because it does not operate in the UK or its returns policy is unavailable, we will notify you using the contact details you have provided.

Further information about our use of artificial intelligence tools is set out in the Privacy Policy.

You agree to forward to us order Confirmation E-mails only and not any other type of correspondence. The e-mails must originate from online retailers with a UK presence. We will perform the Services with reasonable care and skill. The Services do not constitute legal or commercial advice and should be treated as an aid only; the final responsibility for initiating and completing any return rests with you.

4. Eligibility

To use the Services you must:

  • be at least sixteen (16) years of age (if you are under eighteen, you confirm that you have the consent of a parent or legal guardian to enter into these Terms);

  • be a resident of the United Kingdom, the Channel Islands or the Isle of Man;

  • hold an active WhatsApp account;

  • have the legal capacity to enter into binding contracts in your jurisdiction of residence; and

  • not be a person with whom we are prohibited from dealing under applicable laws, including UK sanctions and export controls.

By signing up, you confirm that you meet these requirements. As part of the sign-up process you will be asked to answer a small number of questions and accept these Terms and the Privacy Policy. These questions are intended to confirm your eligibility for the Services. We reserve the right to suspend or terminate the Account of any User where we reasonably believe that the User does not, or no longer, meets the eligibility criteria.

The Services are intended for personal, non-commercial use. Use of the Services for any commercial purpose, including by sole traders, businesses or other organisations, is not permitted without our prior written consent.

The Services support the tracking of Returns Windows for goods purchased from online retailers with a UK presence. We are unable to process order Confirmation E-mails from retailers without a UK presence and we will notify you accordingly.

5. Service Options

5.1 Paid Subscriptions

5.1.1 General

If you purchase a Paid Subscription on the Website, the payment will be processed by our payment partner, Stripe. Any details you provide to Stripe will be processed in accordance with Stripe’s terms of service and privacy policy. We do not store your full payment details ourselves; they are held securely by Stripe.

You can find descriptions of each Paid Subscription and their features on our Website, and we will explain which options are available to you when you create an Account. We reserve the right to modify the features and content we provide as part of our Paid Subscriptions from time to time and for any reason. We may withdraw or suspend a Paid Subscription, in whole or in part, at any time and for any reason. After such time, we shall not be obligated to maintain or permit any further access to such Paid Subscription(s) and subscribers to that Paid Subscription will be given a choice to terminate their Account or move to another available subscription. Paid Subscriptions may not be available to all users including, for example, past subscribers who wish to rejoin having cancelled their subscription or after it is discontinued by us. We reserve the right to decline or refuse any subscription application at our discretion. Paid subscription entitles the paying Account holder to access such Paid Subscription for their own personal use.

5.1.2 Subscriptions without a Trial

If you purchase a Paid Subscription with no Trial, you expressly consent to us providing you with the Services immediately following your purchase and authorise us and Stripe to charge you automatically each billing period until you cancel.

5.1.3 Term, billing and cancellation

Unless otherwise indicated, Paid Subscriptions continue indefinitely until cancelled. You will be billed on a recurring basis on the first day of each billing period at the then-current Subscription Fee, and you authorise us and Stripe to charge your payment method accordingly. You may cancel your Paid Subscription at any time via the Stripe customer portal or by e-mailing support@nolli.co.uk. Unless otherwise indicated, cancellation will take effect from the end of the billing period in which you cancel and you will continue to have access to the Services until that date. We do not offer refunds for partial billing periods outside the cooling-off period described in clause 5.1.5.

5.1.4 Failed payments

If Stripe is unable to process a Subscription Fee payment using your chosen payment method, we will notify you by e-mail. You will then have fourteen (14) days from (and including) the date of our notification to update your payment details. If Stripe is still unable to process the Subscription Fee after the expiry of that period, your Paid Subscription and all Services will be suspended, and after a further seven (7) days, will automatically terminate. Upon termination, we will cease tracking your active Returns Windows. We will send you at least one further e-mail reminder before termination takes effect. Where we have continued to provide the Services during the cure period, any unpaid Subscription Fee remains due.

5.1.5 Statutory cooling-off period

When you first subscribe to a Paid Subscription, you have a statutory right to cancel within fourteen (14) days from the date the subscription starts, under the Consumer Contracts Regulations 2013. This is sometimes called a “cooling-off period”. If you cancel within this 14-day period:

  • we will refund any payment you have made, minus a proportionate amount for any Services you have already used during that period; or

  • we will refund your payment in full if you have not used our Services since the start date of the subscription.

You may exercise your right to cancel by using the Stripe customer portal, or by e-mailing support@nolli.co.uk. Refunds will be processed within fourteen (14) days of the date on which we receive your cancellation notice, using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.

5.2 Trials

From time to time we may offer trials of Paid Subscriptions for a specified period without payment, or at a reduced rate (each, a “Trial”). Each Trial is made available in connection with a particular Paid Subscription and, in each case, this clause on Trials supplements and incorporates by reference the additional terms applicable to that Paid Subscription.

5.2.1 General

Each Trial is made available subject to how it is advertised and to the rules on eligibility, availability, duration and cancellation set out below.

5.2.2 Payment details and automatic enrolment

We will require you to provide your payment details to Stripe before you can start a Trial. Those details will be stored and processed by Stripe in accordance with Stripe’s terms of service and privacy policy. By providing those details and starting the Trial, you authorise us and Stripe to begin charging you for the corresponding Paid Subscription automatically on the first day following the end of the Trial, on a monthly recurring basis (or at such other interval as we have disclosed to you in advance), unless you cancel before the end of the Trial Period. Each Trial provides access to the Paid Subscription advertised:

  • at the price advertised; and

  • for an initial introductory period as further described in clause 5.2.6, beginning from the moment you confirm your purchase of the Trial by completing the checkout process (the “Trial Period”).

5.2.3 Consent to immediate supply

If you sign up for a Trial, you expressly consent to us providing you with the Services immediately following your sign-up. If you do not cancel the Trial before it ends, you accept that you will be automatically enrolled into the corresponding Paid Subscription immediately at the end of the Trial Period, and you authorise us to automatically charge you the agreed Subscription Fee each billing period until you cancel.

5.2.4 Eligibility for Trials

In order to be eligible for a Trial, users must satisfy all of the following conditions (each an "Eligible User"):

  • Unless you are subscribing to a Trial that is advertised as available to past subscribers, you must be a new subscriber to any and all Paid Subscriptions and not have subscribed to, or accepted a trial of, a Paid Subscription at any time in the past.

  • If you are subscribing to a Trial that is advertised as available to past subscribers, you must have been a subscriber to the relevant Paid Subscription (as advertised) and your subscription must have expired before the date or time frame advertised.

  • Unless otherwise advertised, you must provide us with a valid and current payment method that is approved by our payment partner.

  • Additional eligibility requirements (if any) as outlined in clause 4 and as advertised from time-to-time in connection with a Trial.

5.2.5 Determination of eligibility

We will determine your eligibility for a Trial acting reasonably, on the basis of the information available to us. A Trial must be accepted before the applicable offer expiration date advertised, if any.

To the extent permitted by applicable law, we reserve the right to modify, suspend or terminate a Trial at any time and for any reason by notice to you and with no liability, in which case we will not honour subsequent enrolments for that Trial.

5.2.6 Trial Period and automatic conversion to Paid Subscription

In the case of any Trial, the corresponding Trial Period shall continue for the period as advertised, subject to clause 5.2.5, above. Unless cancelled before the end of the Trial Period, you will automatically become a subscriber to the particular Paid Subscription that you chose to sign up to under the Trial and the payment method you provided will automatically be charged the then-current recurring price on the first day following the end of the Trial on a monthly recurring basis or other interval that we disclose to you in advance. In line with our obligations under the Digital Markets, Competition and Consumers Act 2024, we will send you an e-mail reminder before the Trial Period ends.

IF YOU DO NOT WANT TO PAY THIS CHARGE, YOU MUST CANCEL BEFORE THE END OF THE TRIAL PERIOD BY FOLLOWING THE STEPS DESCRIBED IN CLAUSE 5.1.3.

5.2.7 Cancellation during a Trial

Unless otherwise stated, if you cancel a Trial during the Trial Period, you will lose access to the Paid Subscription at the end of the Trial Period (or, where the Trial is being provided at no cost, with immediate effect from the date of cancellation), and we will stop tracking your active Returns Windows.

6. Price Changes

We may, from time to time, change the Subscription Fee for a Paid Subscription, including any recurring Subscription Fees. We will give you at least thirty (30) days’ advance notice of any such change (or such longer notice period as may be required by law). Price changes will take effect from the start of the next billing period falling after the expiry of the notice period. Where the change is materially detrimental to you, you may, before the change takes effect, cancel the affected Paid Subscription without further charge. If you do not cancel before the change takes effect, you will be deemed to have accepted the new Subscription Fee.

7. Usage Limits

7.1 We may, from time to time, change the usage limits applicable to Trials and Paid Subscriptions. We will give you reasonable advance notice (and in any event at least thirty (30) days’ notice where the change is materially detrimental to you). Usage limit changes will take effect from the start of the next billing period falling after the expiry of the notice period. If you do not agree to a usage limit change, you may cancel the affected Trial or Paid Subscription before the change takes effect. If you do not cancel before the change takes effect, you will be deemed to have accepted the new usage limit.

7.2 If you switch to a subscription with a lower usage limit, the change will take effect from the start of your next billing period.

7.3 If you switch to a subscription with a higher usage limit, the change will take effect immediately, and any additional Subscription Fee payable will be charged on a pro rata basis for the remainder of the current billing period.

7.4 We measure your usage by reference to the number of order Confirmation E-mails you forward to us, and not the number of individual orders those e-mails contain. A single Confirmation E-mail counts as one order towards your usage limit for the relevant period, regardless of how many separate orders it confirms. We may set a limit on the number of individual orders we will track from any single Confirmation E-mail (currently up to ten (10) orders per e-mail). Where a Confirmation E-mail confirms more orders than that limit, we will track orders up to the limit and may not track the remainder.

8. Termination

8.1 Termination by you

You may terminate these Terms at any time by cancelling your Paid Subscription or Trial via the Stripe customer portal or by e-mailing support@nolli.co.uk. Please refer to clause 5.1.3 for further details. Upon termination, your right to access and use the Services will end at the end of your then-current billing period (or immediately, if you have no active Paid Subscription).

8.2 Termination by us

We may suspend, restrict or terminate your Account, in whole or in part, if:

  • you commit a material breach of these Terms or our Fair Usage Policy;

  • we are required to do so by law or by a competent regulator;

  • we decide to discontinue the Services or to make significant changes that mean we can no longer provide the Services to you on the agreed terms; or

  • continued provision of the Services to you would expose us, our personnel or other Users to undue legal, regulatory, security or operational risk.

Where we terminate or suspend on grounds other than your material breach, we will refund any Subscription Fees you have paid in advance in respect of the unused portion of your then-current billing period. Where we terminate due to your material breach, we will not, save where required by law, refund any Subscription Fees already paid.

9. User Guidelines

9.1 These guidelines apply when you use the Website and the Services. Failure to comply with these guidelines may result in the suspension or closure of your Account in accordance with clause 8.2. You may not use the Services if we have previously closed your Account for breach of these Terms, and you may not attempt to circumvent any prior enforcement action, including through the creation of new accounts.

9.2 The following is not permitted for any reason whatsoever in relation to the Services and the material or content made available through the Services, or any part thereof:

  • forwarding of e-mails which are not order Confirmation E-mails;

  • sending unsolicited mass-mailings to our systems;

  • sending of malicious attachments;

  • selling, reselling, redistributing or otherwise commercially exploiting the Services as a third party without our prior written consent;

  • uploading, submitting, sending or making available of any Content that is offensive, threatening, promotes violence, promotes any illegal activity, is obscene, defaming, pornographic or otherwise harmful, represents unauthorised copies or distributions of copyrighted work or other intellectual property or is contrary to law or otherwise objectionable;

  • reverse-engineering, decompiling, disassembling, modifying, or creating derivative services, except where such restriction is expressly prohibited by applicable law;

  • sharing with any third party any one-time links or any other verification codes we make available to you;

  • acting in any way that adversely affects the integrity, availability or security of the Website or the Services;

  • reproducing, sharing, distributing or providing any third-party access to any of the content made available on the website, or any content we deliver to you, without our prior written consent;

  • using of any automated means (including bots, scrapers, crawlers and spiders) to access, view or collect information from the Services, or using any part of the Services or Content to train or improve a machine learning or artificial intelligence model;

  • introducing or attempting to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of the Website or Services;

  • attempting to hack into, damage, disable, overburden, or impair our servers or networks or disrupt, disable or otherwise impair the proper working of the Website or Services, including but not limited to any acts of reprogramming, decoding and tampering;

  • changing, editing, translating, adapting, disassembling, decompiling or reverse engineering any software programs or scripts used by us in connection with the Website or Services;

  • using the Services for any illegal or unauthorised purpose, or in any way that is intended to deceive any person;

  • circumventing the usage limits, eligibility criteria or access controls applicable to the Services;

  • circumventing the Fair Usage Policy;

  • using the Services for any commercial purpose without our prior written consent;

  • forwarding of order Confirmation E-mails or other Content which contain special category data as defined by Article 9 of the UK GDPR, meaning data that reveals or relates to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data or data concerning sex life or sexual orientation. By way of example in the context of the Services, this may include order Confirmation E-mails for purchases of prescription or over-the-counter medication, medical devices or health supplements (which may reveal health data), religious texts or items of worship (which may reveal religious beliefs), or items associated with an individual's sex life or sexual orientation.

Without prejudice to our other rights and remedies, we may report any conduct that we reasonably believe involves a criminal offence to the relevant authorities and co-operate with any investigation.

10. Content Provided by Users

10.1 We do not claim ownership of, nor do we routinely verify or control, the Content provided or otherwise submitted by Users in the course of using the Website and the Services. Users are solely responsible for all Content they submit to us and we do not accept liability for that Content.

10.2 By providing Content to us, you grant us a licence to process the Content solely to the extent necessary to provide the Services to you, to comply with our legal obligations and to protect and improve the Services.

10.3 We reserve the right, at our reasonable discretion, to remove, screen or refuse to process without notice any Content where we believe in good faith that the Content does not comply with these Terms or applicable law.

10.4 By using the Services you agree not to upload, submit, send or make available any Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, hateful, pornographic or otherwise objectionable, or that promotes violence or illegal activity, or that represents unauthorised copies or distributions of copyrighted work or other intellectual property.

10.5 We may disclose your identity and other relevant information about you to law enforcement authorities, courts, regulators or other competent bodies where we are required by law to do so, or where we reasonably believe such disclosure is necessary to prevent or detect crime.

10.6 We are not responsible or liable to any third party for the content or accuracy of any Content uploaded, submitted, sent or made available by you via the Website or the Services.

10.7 We may remove any Content you upload, submit, send or make available if, in our reasonable opinion, the Content does not comply with the content standards set out in these Terms.

10.8 We apply retention periods to User Content as set out in the Privacy Policy.

10.9 If you forward to us any order Confirmation E-mail or other Content that contains special category data as defined by Article 9 of the UK GDPR, you give us and our Third Party Providers your explicit consent to process that special category data to the extent necessary to provide the Services to you. You should not forward such Content to us unless you are willing to give this consent.

11. Limitation of Liability

11.1 Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

  • fraud or fraudulent misrepresentation;

  • breach of any term implied by section 2 of the Supply of Goods and Services Act 1982, or any liability that cannot lawfully be limited or excluded under the Consumer Rights Act 2015 or any other applicable law; or

  • any other liability which cannot be limited or excluded by applicable law.

11.2 Subject to clause 11.1, you agree that the Services are provided as an aid only and that, save as expressly set out in these Terms or as required by law, the Services are provided on an “as is” and “as available” basis. In particular:

  • we are a reminder service only; we are not responsible for whether a return is accepted by a retailer and the responsibility to start and complete a return remains with you. We strongly encourage you to check the return policy directly with the retailer before starting a return;

  • some online retailers host and sell products from brand partners, concessionaires or other third parties; we are unable to differentiate between the retailer’s own products and those of its partners or concessionaires, and we will apply the returns policy of the host retailer from whom you ordered the goods. We are not liable for any losses arising from the application of the host's standard returns policy;

  • some online retailers apply shorter Returns Windows to sale or markdown items. If you tell us that your order contains sale items, we will apply the shorter Returns Window to the entire order, even if it also contains full-priced items;

  • the Services rely on our ability to identify the retailer from the e-mails you forward and to retrieve accurate Returns Window data from our retailer database. We cannot guarantee that we will be able to process every e-mail or that our retailer data is always complete, current or accurate;

  • communications relating to tracked Returns Windows may contain inaccuracies and may not reflect correct, current or complete information. You should not rely on those communications without independently verifying the information with the retailer;

  • we are not responsible for losses arising from inaccurate Returns Window information where we took reasonable steps to ensure accuracy;

  • we are not liable for losses arising from a retailer’s changes to its returns policy;

  • the Services do not cover extended return periods that may be available under retailer subscriptions, memberships or insurance or warranty products; only the retailer’s standard returns policy is tracked;

  • some items are non-returnable under retailer policies. We do not check the products in your order, and the issue of a Returns Window notification by us does not imply that all (or any) items in your order qualify for a return;

  • we do not provide a tracking service for vouchers, gift cards, memberships or similar products. We do not check the contents of orders, and the issue of a Returns Window notification by us does not imply that all (or any) items in your order qualify for a return;

  • the Services track Returns Windows by reference to the standard returns policies of UK-based retailers; we cannot provide the Services in respect of retailers without a UK presence; and

  • we will take all reasonable care to keep your data secure but, save where loss is caused by our negligence or our failure to comply with our obligations under data protection laws, we are not liable for any loss arising from a data or security incident.

11.3 Subject to clause 11.1, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:

  • any loss of profit, loss of business, loss of revenue, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill or loss of an opportunity;

  • any loss arising from the use, corruption or unavailability of software, data or information (including Content);

  • any business losses (including losses incurred by sole traders or unincorporated businesses) — the Services are for personal, non-commercial use only;

  • any loss, damage, cost or expense that is not reasonably foreseeable to both you and us at the time you agreed to these Terms;

  • any loss, damage, cost or expense arising from any transaction between you and a Third Party Provider, or from the availability, accuracy or quality of the content, products or services of a Third Party Provider;

  • any distress, anxiety, upset, disappointment, inconvenience, or emotional or psychological harm arising from any dispute with us and/or with a Third Party or from how we handle any complaint or claim you make;

  • any time you spend in making, pursuing or resolving a claim or complaint against us, save where compensation for such time is required by law;

  • indirect or consequential loss (meaning any loss that is a side-effect of the main loss or damage, even if we could have foreseen it when you agreed to these Terms);

  • any delay or failure in our performance of these Terms resulting from causes beyond our reasonable control (see clause 12.3); or

  • any loss that arises from any errors, interruptions, or technical issues affecting the Website, or any loss of data or content.

11.4 Subject to clause 11.1, our total aggregate liability to you in respect of all losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will in no circumstances exceed the total amount of Subscription Fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

11.5 Nothing in these Terms affects your statutory rights as a Consumer.

12. Exceptions and Other Potential Issues

12.1 We rely on the availability of third-party websites and services, AI tools and the general performance of the internet. From time to time, all or part of the Services may be unavailable due to issues with such third-party websites and services, AI tools or the internet. We do not guarantee that the Services will be uninterrupted, secure or error-free.

12.2 We aim to make the Services available twenty-four (24) hours a day. On occasion, we may need to perform maintenance on our Services, which may require a period of downtime. We will use reasonable endeavours to minimise downtime and, where the maintenance is planned, to notify you in advance, but we do not guarantee that prior notice will always be possible.

12.3 We are not liable to you for any failure to perform, or any delay in performance of, our obligations under these Terms which is caused by an event outside our reasonable control, including (without limitation) acts of God, natural disasters, war, terrorism, civil unrest, industrial action, fire, flood, epidemic or pandemic, governmental action, failure of public or private telecommunications networks, or failure of any Third Party Provider.

13. Intellectual Property

13.1 All intellectual property rights in the Website, the Services and their contents (including text, graphics, logos, trade marks, software and underlying code) are owned by, or licensed to, Nolli. Nothing in these Terms transfers any of those intellectual property rights to you.

13.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and the Services for your personal, non-commercial use only and in accordance with these Terms.

13.3 You must not copy, reproduce, distribute, publish, modify, adapt, translate or create derivative works from any part of the Website or the Services without our prior written consent.

14. Other

14.1 If any provision of these Terms is held by any court or competent authority to be invalid, illegal or unenforceable, the remaining provisions will not be affected and will remain in full force and effect.

14.2 If any provision of these Terms is or becomes invalid, illegal or unenforceable, but would be valid, legal and enforceable if some part of it were deleted or modified, the provision will apply with such deletions or modifications as may be necessary to make it valid, legal and enforceable.

14.3 In the event of any dispute arising out of or in connection with these Terms, the governing law and jurisdiction provisions in clause 2 will apply.

14.4 We may make changes to these Terms from time to time by notifying you of those changes by reasonable means before they take effect, including by posting revised Terms on the Website. For material changes, we will use reasonable efforts to give you at least thirty (30) days’ advance notice by e-mail or other appropriate means. Changes will not apply retrospectively to any dispute arising before the date the revised Terms take effect. Your continued use of the Services after the change takes effect constitutes acceptance of the revised Terms. If you do not wish to accept the revised Terms, you may terminate your Account in accordance with clause 5.1.3 before the change takes effect. The effective date at the top of these Terms indicates when these Terms were last updated.

14.5 We are not liable to you, nor obliged to provide a refund, in connection with internet or other service outages or failures caused by the actions of governmental authorities, other third parties or events beyond our reasonable control (as further described in clause 12.3).

14.6 If you provide ideas, suggestions or other feedback in connection with your use of the Services (“Feedback”), the Feedback is not confidential and you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use and exploit the Feedback for any purpose without restriction or compensation to you, and we have no obligation to use or to attribute the Feedback to you.

14.7 We may transfer, assign, novate or subcontract any of our rights or obligations under these Terms to any third party, provided that this does not adversely affect your rights under these Terms. You may not transfer, assign or novate any of your rights or obligations under these Terms without our prior written consent.

14.8 These Terms, together with the Privacy Policy, Fair Usage Policy and Cookie Policy, constitute the entire agreement between you and us in relation to the subject matter of these Terms and supersede any previous agreement, understanding or arrangement between us in relation to that subject matter.

14.9 A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

14.10 No failure or delay by us to exercise any right or remedy under these Terms or by law will constitute a waiver of that or any other right or remedy, nor will it preclude or restrict any further exercise of that or any other right or remedy.

14.11 Any notice we give you under these Terms will be sent to the e-mail address or messaging account you have registered with us. Any notice you give us must be sent to support@nolli.co.uk and will be deemed received by us on the next Business Day following dispatch.

15. Complaints

We aim to provide a high standard of service to all of our Users. Unfortunately, things do occasionally go wrong. When they do, we will make every reasonable effort to respond to your complaint quickly and to resolve it fairly.

If you have a complaint or a question about the Services, please contact us by e-mail at support@nolli.co.uk. We will aim to acknowledge your complaint within seven (7) Business Days and to provide a substantive response within thirty (30) Business Days. If we are unable to resolve your complaint to your satisfaction, please refer to clause 2 (Governing Law) and clause 16 (Disputes) for further options, including alternative dispute resolution.

16. Disputes

We are committed to resolving any dispute quickly, fairly and at minimal cost to you. Before bringing any formal legal proceedings, we ask that you contact us in the first instance at support@nolli.co.uk, setting out the nature of your complaint and the outcome you are seeking. We will aim to acknowledge your e-mail within seven (7) Business Days and to provide a substantive response within thirty (30) Business Days.

If we are unable to resolve the dispute through direct communication, we may, by agreement, refer the dispute to mediation conducted by an independent mediator from a recognised mediation body in England (such as the Centre for Effective Dispute Resolution (CEDR)). Each party will bear its own costs of mediation, and the parties will share the mediator’s fees equally. Mediation is voluntary and without prejudice to your right to pursue the matter through the courts.

As a Consumer you may also have the right to refer your complaint to an Alternative Dispute Resolution (ADR) provider approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.